If you didn’t receive your bonus after completing an action such as making a deposit, it is usually because some promotion requirement was not met, or your account was not eligible for that offer. These are the most common reasons why a bonus might not be activated:
- Bonus requirements were not met: for example, not reaching the minimum deposit, not using the corresponding promotional code, or not completing manual activation when the bonus requires it.
- The promotion was not available for your account: some offers are exclusive by country, by campaign, or only available for a limited time, and not all accounts qualify.
- You have already used a similar bonus before: usually only one bonus is allowed per user, and this restriction also applies by address, payment method, or device used.
- Your account is not verified: some bonuses require full account verification before activation; if it is not verified, the bonus may remain pending or may not be credited.
- The payment method is not eligible: some promotions exclude certain deposit methods.
- You already have an active bonus: only one bonus can be active at a time; you must complete it before receiving another.
What to Do If Your Bonus Was Not Activated
If your bonus did not arrive in your account, follow these steps:
- Review the promotion terms in the Offers section.
- Confirm that your account is verified.
- Verify that you do not have another active bonus.
If you have already checked all of the above and your bonus still hasn’t been credited, contact Customer Support through one of the communication channels available at the bottom of this page.