If you cannot withdraw money from your account, it is because that balance is associated with an active bonus.
Bonus money is promotional and cannot be withdrawn directly. To be able to withdraw it, you must first meet the offer's conditions.
Why can't I withdraw it?
When you accept a bonus, this balance is subject to specific requirements.
This means that:
- The bonus can only be used for betting
- You must meet the wagering requirement before you can withdraw it
What happens if I try to withdraw early?
If you request a withdrawal without having completed the bonus conditions:
- The bonus will be automatically canceled
- Any winnings generated with that bonus will also be removed
How can I withdraw that money?
To be able to withdraw the balance associated with a bonus, you must:
- Complete the wagering requirement
- Meet all the promotion's conditions
- Wait for the balance to convert into real money
Once these steps are completed, the money will be available for withdrawal.
Where to check your bonus
You can check the details of your bonuses, including requirements and expiration dates, by going to: Account > Promotions > Active Promotions.