If you entered incorrect information on your Betano account and cannot modify it directly from the app, this article will explain what to do. Some personal data cannot be manually edited for security reasons, identity verification, and regulatory compliance (KYC).
What type of information may require validation?
Some common examples include:
- Typing error in first or last name
- Incorrect date of birth
- Incorrect gender
- Incorrect document number
- Information that differs from what is on the identity document
- Incomplete or inconsistent data
Why can't I modify this data directly?
For account security and protection reasons, certain personal data are locked after registration and can only be updated through validation by the appropriate team. This helps to:
- Protect the identity of the account holder
- Prevent unauthorized access
- Ensure the security of deposits and withdrawals
What should I do if my information is incorrect?
If you identify an error in your personal data:
- Contact Customer Support through chat or the contact form.
- Explain which information you want to correct.
- The team may request documentation to validate the change.
What documents might be requested?
Depending on the type of correction, you may be asked for:
- Valid identity document
- Selfie or validation photograph
- Bank statement
- Document that clearly shows the correct data
Important recommendations when uploading documents
To avoid delays or rejections:
- Make sure the image is clear and legible
- Avoid cropped documents
- Verify that all required information is visible
- Submit complete and unedited files
If a bank statement is requested, it must include:
- Full name
- Bank logo
- Account number or CCI
- Visible date
Can temporary restrictions apply?
Yes. While the information is being reviewed, some account functions may be temporarily limited for security and validation reasons. This may include:
- Deposit restrictions
- Withdrawal limitations
- Additional verification reviews
How long can the review take?
The validation time may vary depending on the case and the documentation submitted. To avoid delays:
- Make sure to send correct and complete documents
- Respond to any additional requests from the verification team
Betano only allows accounts with real, correct, and verifiable information. Accounts with inconsistent or incorrect data, or that cannot be verified, may be subject to security restrictions in accordance with our verification and compliance policies.